Service is very important to Jane and Fred. Do not hesitate to contact us!
You can contact us in different ways:
- via email [email protected]
- via live chat (can be found on the bottom right of every page of our website)
- by telephone via telephone number 0031-650442844
In addition, I would like to inform you about our warranty conditions and liability
Jane and Fred guarantees that the products meet the specified specifications. Meet the reasonable requirements of reliability and / or usability.
The above-mentioned guarantee applies for a period of 14 days after delivery.
Return of the products must be in the original packaging and in new condition.
The delivery note serves as a guarantee certificate.
If the products do not meet the specified specifications or if there is a defect, Jane and Fred will repair or replace the product free of charge.
The warranty does not apply if:
The consumer has repaired and / or modified the delivered products himself or had them repaired and / or modified by third parties.
The delivered products are exposed to abnormal circumstances or are otherwise carelessly treated or are contrary to the instructions of the entrepreneur and / or have been treated on the packaging.
Liability for defective delivery is in all cases limited to the replacement or repair of the item or to the repayment of at most the purchase amount.
Jane and Fred is not liable for damage resulting from intent, fault, negligence or improper use (not even by third parties).
Jane and Fred do not accept any claim for consequential damage.
Jane and Fred is not liable for damage as a result of washing, drying, ironing, steaming or similar forms of treatment to the delivered product.
Jane and Fred accepts no liability for the loosening of buttons, stones, sequins or other applied parts.
Complaints or questions
We recommend that you first make your complaints known to us by emailing to [email protected]
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at
If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
You will find the frequently asked questions (FAQ) below.
We have already answered some for you. If your question is not listed, mail ALL your questions by email to [email protected]